Softlogic Information Technologies (Pvt) Ltd, one of Sri Lanka’s premier IT solutions providers with over three decades of experience delivering enterprise IT infrastructure, cloud platforms, and managed services, is a trusted partner for large-scale digital transformation initiatives across industries. Today, Softlogic Technologies announces a partnership as an authorized distributor and managed services partner with BMC Helix, Inc. (BMC Helix) a global leader in software solutions that helps the world’s most forward-thinking IT organizations turn AI into action.
This partnership is designed to accelerate the adoption of AI-driven IT service and operations management solutions in Sri Lanka and the broader South Asian region and will enable organizations to modernize their IT environments by leveraging Softlogic’s local delivery expertise and BMC Helix’s intelligent platforms to drive operational efficiency, ensure regulatory compliance, and enhance service reliability. Additionally, the collaboration aims to build local capacity through specialized training and managed services, empowering enterprises to scale their digital initiatives with confidence.
The partnership combines the strengths of Softlogic and BMC Helix to: Modernize IT operations to drive speed, agility, and resilience, Reduce MTTR and operational overhead through intelligent, agentic workflows, provide end-to-end visibility across on-premises and multi-cloud infrastructure, enable service-centric IT delivery, aligning operations with business goals.
The Sri Lankan and regional markets are facing a critical inflection point in their digital journeys. Despite years of investment, many organizations still operate with incomplete automation, unreliable configuration management databases (CMDBs), and limited visibility into their service dependencies.
BMC Helix Managed Services address these pain points by: Delivering proactive remediation and intelligent event correlation, enhancing incident routing with AI-based decision logic, enabling self-healing automation and trusted change impact analysis, offering a fully managed, scalable platform that accelerates maturity without the need for extensive internal investments
This new relationship will empower businesses to adopt global best practices, optimize resource usage, and rapidly advance their digital maturity curve.
“This partnership with BMC Helix marks a significant milestone for the region,” said Roshan Rassool, Managing Director, Softlogic Information Technologies. “By combining world-class technology with localized service excellence, we’re enabling Sri Lankan enterprises to transition from reactive, tool-heavy environments to outcome-driven IT operations—with minimal disruption and maximum value.”
He further stated; “By offering scalable, secure, and agentic AI-enabled ITSM and ITOM solutions, BMC Helix and Softlogic are helping enterprises modernize their service delivery while ensuring compliance, resilience, and operational excellence. They are expanding regional reach by establishing a strong ecosystem of partners to build managed services platforms, thereby empowering customers to maximize the value of BMC Helix solutions and accelerate time-to-value.”
“We’re proud to announce a groundbreaking partnership between BMC Helix and Softlogic Information Technologies, built on a shared vision: to empower enterprises with intelligent, scalable digital solutions driven by agentic AI,” said Deepak Singla, Country Director for India and SAARC at BMC Helix. “This alliance goes beyond traditional collaboration: it’s about unlocking human potential with AI agentic capabilities. We’re merging enterprise-grade reliability with transformative tech. Welcome to the future of enterprise IT.”
About Softlogic Information Technologies (Pvt) Ltd
Softlogic Information Technologies (Pvt) Ltd, a subsidiary of Softlogic Holdings PLC, is one of Sri Lanka’s most established ICT solution providers with over 35 years of experience. Recognized as the leading ICT supplier to the corporate sector, Softlogic IT delivers enterprise infrastructure, cloud platforms, and managed services across industries. Backed by a strong team of consultants and global partnerships, the company has led major digital transformation initiatives.
About BMC Helix
BMC Helix, now operating as an independent company, helps the world’s most forward-thinking IT organizations turn AI into action – unlocking human potential to multiply productivity so teams can focus on the work that matters most. With an industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes for ServiceOps.
Helix and other Helix marks are exclusive properties of BMC Helix, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office and in other countries.
BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office and in other countries.
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